More Charter Cable trouble

So once again, Charter cable is out. Or rather, all I get is a "One Moment Please" screen. This is starting to happen on a weekly basis now. What is really frustrating is there is no number you can call for support - they only have sales (and I don't see the point in upgrading when I can't get what I am paying (being robbed) for). It really makes me reevaluate why I am paying way too much for cable.